Return and Refund Policy

Return & Refund Policy – OldMoneyClub (UK)

At OldMoneyClub, your satisfaction is our priority. If you are not satisfied with your purchase or have ordered the wrong size, you may return or exchange your order within 14 days of receipt.

General Return Conditions

  • Returns are accepted within 14 days of receiving the product.

  • Products must be unused, undamaged, and in their original packaging.

  • Please include the original receipt or proof of purchase.

Which items can be returned?

  • Items that were incorrectly ordered may be returned as long as they are unused and in the original packaging.

  • Custom-made or personalized products cannot be returned.

Do I pay for return shipping?

  • Yes, return shipping costs are the customer’s responsibility.

  • We recommend sending the return package with tracked shipping, as we cannot take responsibility for lost returns.

Can I return without contacting you first?

  • No. Please contact us before returning any items.

  • The return address may differ from the original dispatch address.

My order arrived damaged — what should I do?

  • Please send us a photo or short video clearly showing the damage or quality issue.

  • Ideally, photograph on a flat surface so both the brand logo and defect are visible.

  • This helps us process your claim quickly and improve our processes.

  • Contact us within 14 days of receiving the damaged product.

Returning in 4 Easy Steps

  1. Email us at info@oldmoney-club.com to request a return form. Carefully read the terms on the form before sending the product back.

  2. Complete the return form in full.

  3. Send your order along with the completed form to the specified return address. You are responsible for return shipping. Ensure the package has a tracking number.

  4. Once we receive your package, we will refund your purchase amount within 5 business days to your original payment method.

Exchanging Items in 4 Easy Steps

  1. Email us at info@oldmoney-club.com with photos or a short video of the defective product and a brief description of the issue.

  2. Our team will assess the item based on the images/videos provided.

  3. Once approved, we will send you a replacement product free of charge.

  4. Our customer service team will provide tracking information for the new shipment.

Refunds

  • Once we have received your return and confirmed that the products are unopened and unused, we will refund the full amount to your original payment method.

  • Please provide us with the tracking information once your return is shipped so we can process the refund.

  • The refund may take 3–5 business days to appear on your account, depending on your financial institution.

Contact Us

If you have any questions, please contact us:

Store Name: OldMoneyClub
Phone: +31 614069051
Email: info@theoldmoney-club.com
Contact Form: [Click Here]

Correspondence Address:
OldMoneyClub, Randmeerstraat 130, 2162LN, Lisse, Netherlands
Company Registration Number (CVR): 96746203
VAT Number: NL253153104B01

We aim to respond to emails within 24 hours.

Customer Service Hours:

  • Monday to Friday: 09:00 – 20:00

  • Saturday: 09:00 – 18:00